![]() So far, we’ve covered the first aspect – here’s where the second comes in. A competitive priceĪs we mentioned at the top of this article, there are two key tenets of any good MSP: provide the best quality backup services possible, while still increasing your profits. If possible, go with a backup solution that provides free, high-quality support for MSPs. At the end of your day, paying for quality technical support will eat into your bottom line. Some backup solutions will charge you for their technical support – or they’ll provide a basic level of support for free, but if you want anything that’s actually useful you’ll need to get your wallet out. This means either becoming an expert on the ins and outs of that software yourself, or knowing that the vendor can provide you with fast, reliable support the instant it’s needed. ![]() Part of providing a top-quality backup service, is being able to troubleshoot anything that could potentially arise within your customers’ environment. But what about the support that you receive from your backup vendor? You pride yourself on the level of technical support you provide your customers. That way, you’ll know for sure that you can access, perform and monitor backup and restore jobs for your clients remotely – no guesswork involved! Dedicated support What can often be a better idea than using a third-party remote management service is to employ a backup solution that has its own remote management feature. Most good backup solutions will work seamlessly with remote management software, but it’s definitely worth taking the time to test this before you need to use it in a time-sensitive recovery scenario. ![]() But when using a third-party remote management service, make sure that it’s going to work as expected with your chosen backup solution. There are a wide range of remote management services that are available to MSPs, and you’re almost certainly already using one. It’s what stops you from having to send someone out each and every time some computer-illiterate bonehead deletes an ‘urgent’ email. Remote management is the lifeblood of the managed IT services industry. It’s worth noting though, that if you’re storing customer data on your own premises, then this puts a great deal of responsibility on you to ensure that data is properly protected – what happens if it’s your office that burns down? Remote management This will allow you to store your customers’ backups to either a third-party cloud storage provider, such as Amazon s3, or Azure, a storage server, or leased space within a data center. A fire is a common example.įor offsite backups, a cloud backup is something you may want to consider. Offsite backups, however, are equally as important – they’re what ensure your customers have the capacity to recover if their entire onsite infrastructure is wiped out, backups and all. With the right backup solution, you’ll even be able to perform these kinds of basic onsite restores remotely on behalf of your clients. If the backup solution you offer your customers is purely cloud-based, then performing basic tasks like these may take longer than necessary – particularly if your client has a slow internet connection. Onsite backups are important, because they’re what allow your clients to quickly restore data in simple cases like an accidentally deleted file or a single crashed server. One way to improve the quality of the backup services you offer, right off the bat, is to ensure that your customers have the option for both onsite and offsite backups. Think carefully, now, because if the answer is no then you’re breaking the two most fundamental tenets of a successful MSP business – offer your customers the best possible service, while still increasing your bottom line at the end of the day. But are you doing everything you could be? It’s time to have a serious think about the backup services you’re offering your clients.įor MSPs, a decent backup and disaster recovery service should be squarely placed among the core services you offer to clients. If you’re an IT managed service provider (MSP), stop what you’re doing right now.
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